Operational Engineering

Operational Engineering: Enables operational growth and scalability by providing engineering solutions, custom-tailored for every unique business context and model.

RemoteLink is first and foremost an engineering company. The principals of RemoteLink have almost 100 combined years of engineering experience.

Engineers think very differently than consultants, developers and most other business people. Engineers endeavor to develop the most simple, sustainable, elegant and minimalistic solution to any given problem.

OPERATIONAL ENGINEERING SOLUTIONS

We have been creating Operational Engineering Solutions for more than 20 years, in diverse markets. This is how Operational Engineering differentiates our custom solutions:

  • Operational Engineering requires listening and dialoguing to understand the problem, the context, and all available resources, fully leveraging everything the organization has already invested in, and then doing the work in the leanest way possible to create a unique, effective and efficient solution.
  • Operational Engineering means looking for opportunities to improve process, integrate existing resources and then applying the least amount of new technology as possible.

Below you will find a representative sampling of the markets we have served since 1996, with a high-level description of the applications.

HEALTHCARE

HEALTHCARE

Enabled a professional counseling organization to grow from 2 to 20 offices with no capital expenditures, developing employee billing system integrated with insurance carriers and providing HIPAA compliant email.

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HIGHER EDUCATION

HIGHER EDUCATION

Enabled a professional training firm to automate and digitize their provisioning, delivery, scoring, reporting and record-keeping of their assessment, certification and training programs.

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BANKING

BANKING

Enabled a local bank to develop prepaid card solutions by providing a real-time, encrypted provisioning and authorization interface.

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COMMUNICATIONS

COMMUNICATIONS

Enabled automated call routing, distribution, IVR processing, billing and reporting for several large clients across multiple domains.

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REPORTING

REPORTING

Developed PDF-as-a-Service to enable clients to produce custom, high-resolution PDF in real-time using a simple REST API. This product is often paired with our data integration services.

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RETAIL

RETAIL

Enabled a merchandising company to grow from a few dozen locations to a few thousand, with no capital expenditures, while reducing back-end staff and increasing operational efficiency.

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E-COMMERCE

E-COMMERCE

Enabled end-to-end, automated inventory, sales, commission, marketing payment gateway and reporting from completely custom solutions to integrating various off-the-shelf products, and everything in between.

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DATA

DATA

Provided real-time data collection, storage, archival, retrieval, queries and processing using a variety of collection interfaces, integration schemes and database management systems, hosted in our secure, private cloud, or on the various public clouds.

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MASS-MARKET COMMUNICATION PRODUCTS

We have developed several mass-market communication products to compliment and synergize with our custom operational solutions. Following are our major offerings:

123 TELECONFERENCE

123 TELECONFERENCE

High-quality audio dial-in calls augmented with optional web audio calling, screen sharing and video conferencing. Can be customized and branded for specific applications.

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123 NOTIFY

123 NOTIFY

Easy-to-configure group SMS, audio recording and/or live audio call service, for small groups of a handful of people, to large groups of 1000s of individuals. Can be customized and branded for specific applications.

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123 AUTO ATTENDANT

123 AUTO ATTENDANT

Easy to configure business phone services including automated attendant, call distirbution and management, call transfer, extensions, VOIP hardware, and much more. Can be customized and branded for specific applications.

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COACHES CONCIERGE

COACHES CONCIERGE

Multi-purpose, easy-to-provision, easy-to-deploy, and easy-to-use online assessment, learning, certification and coaching platform. INtegrates with our custom PDF Reporting. Can be customized and branded for specific applications.

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