Investigate different options for improving the process, and integrating with the current set of in-house and third-party technology and tools.
Wire-frame the most viable options, present, and validate assumptions and understanding.
Step 2B: Minimize Development Costs
Investigate different development options. Prioritize process change over integrations, integrations with existing tools over integrations with new tools, and integrations over new standalone development.
Wire-frame the most viable options, present, and validate assumptions and understanding.